Although AI tools are unmistakably powerful, many small and medium‑sized businesses (SMBs) remain hesitant to deploy chatbots. According to BizTech (May 5, 2025), while AI is empowering SMBs to automate tasks and extract insights, skepticism persists.

Many owners and staff lack deep technical know‑how.

Beyond technical barriers, general uncertainty and a lack of confidence slow adoption. A Guardian report from January 2025 reveals that many small business owners view AI more as “toys” for drafting emails and blogs—not serious business tools.

Recent data underscores this gap: while roughly 89% of small business owners now use some form of AI, major obstacles—lack of knowledge, time, and training—continue to slow chatbot and other advanced AI tool adoption.

This hesitation signals a tremendous opportunity. Demand is growing for trusted, easy-to-use chatbot solutions that offer transparency, reliability, and human fallback.