Why Small Businesses Still Lag on Chatbot Adoption—and Why That’s a Massive Opportunity
Why Small Businesses Still Lag on Chatbot Adoption—and Why That’s a Massive Opportunity Although AI tools are unmistakably powerful, many small and medium‑sized businesses (SMBs) remain hesitant to deploy chatbots. According to BizTech (May 5, 2025), while AI is empowering SMBs to automate tasks and extract insights, skepticism persists. Many owners and staff lack deep technical know‑how….
